Support
Need a hand with TicketBrain?
TicketBrain is built and supported by one person, so you write to me directly. I read every message and usually reply within two working days.
Email me
hello@ticketbrain.app
If it is a bug, a screenshot and your phone model help a lot. You never need to send a receipt photo; describe what went wrong instead.
Quick answers
The scan failed or read the wrong lines
Scanning needs an internet connection and works best with a flat, well-lit receipt with the total visible. If a line comes out wrong you can edit it before saving, and nothing is stored until you confirm. If the same receipt fails twice, send me the store name and the error text.
Where is my data stored?
On your phone, in a local database. There is no account and nothing is uploaded except the photo of a receipt while it is being read. That also means that if you delete the app, the data goes with it.
How do I back up or move to a new phone?
Settings → Export my data creates a file with all your receipts and coupons. Save it to iCloud Drive, Google Drive or anywhere you like, then on the new phone use Settings → Restore from a backup. Restoring only adds what is missing; it never overwrites what you already have.
Coupon reminders are not arriving
Reminders are local notifications, so the app needs notification permission. Check Settings → Coupon reminders in the app; if it says "Blocked in device Settings", allow notifications for TicketBrain in your phone's settings.
Can I change the language?
Yes, from Settings → App language. You can follow the phone's language or pick English or Spanish. Spain gets Spain's Spanish; the rest of the Spanish-speaking world gets the neutral variant.
How do I delete everything?
Delete the app. Since there is no account and no server copy, that removes all your data. If you turned on anonymous usage statistics, you can switch them off first in Settings → Share anonymous usage data.
I want to ask for a feature
Please do. Feature requests are the best part of the inbox, and most of what is in the app today came from someone asking for it.